CANCELLATION & REFUNDS
New clients should arrive 10 minutes ahead of schedule, in order to complete required paperwork.
We require at least 24 hours of notice should you wish to cancel or reschedule your appointment.
Should you cancel or change your appointment within the 24 hours, or do not attend your appointment at all, we reserve the right to charge a cancellation fee of 30%. If your appointments are prepaid, you will forgo one session of your prepaid program.
Men’s Den Australia has a strict ‘no refund’ policy on all purchases, including all prepaid programs (whether these programs are paid in full or not) for change of mind reasons, in the event that your circumstances change, or in the event that you choose to discontinue treatments.
Prepaid programs will expire and will automatically be cancelled after 1 year from the initial date of purchase. No refunds or exchanges will be given. All treatments and services are not transferable to other treatments, other individuals or other clinics.